Built By Techs, For Techs

Field service software that knows what a warranty claim is.

Every general platform treats appliance warranty work as an afterthought — a job with an odd invoice. ARES FSM was written inside a working OEM service company, by the people doing the calls, around the parts nobody else models: claims, corridors, and the ninety-day clock.

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The things that cost you money, handled

Not a feature list. These are the failures this software was built after.

The claims clock

Staged claims swept oldest-first toward the 90-day cliff. LG mileage authorization enforced before closure, because an approved mileage-only auth vanishes the moment the claim closes without a mileage line. Per-OEM reason codes, repair-code capture, Square Trade's flat rate. Past the cliff it isn't late — it's gone.

Routes that end pointed home

One corridor per day, biggest first, farthest stop first so the day works back toward the shop. Same address books consecutively — one truck roll, one text. Per-technician blocks, a six-call cap, and a planner that proposes before it books.

"You are stop 3 of 4"

Amazon-style arrival tracking with real queue position, re-projected as the day runs. Competitors send "on my way" and a map pin. Nobody else tells the customer how many visits are ahead of them.

A phone agent with limits

Answers 24/7, books against route-insertion cost rather than open slots, quotes only from the price book — and verifies two of three (work order, phone, address) before touching an existing job. It refuses to invent an estimate, because a number said by a machine is a number the customer holds you to.

A diary that survives a dispute

Append-only, attributed, timestamped, plain English. Every text in and out, ticket creation, arrival, photos, documents. Corrections are appended, never overwritten. The day there's an argument about what was said, you have the record rather than a recollection.

Money, without a middleman

Card links minted at the kitchen table, financing beside them, payments confirmed by polling so nothing needs to reach into your network. Customer-pay closeout drafts an invoice instead of staging a claim nobody will file.

Where it stands against what you're renting

	ARES FSM	SMB platforms	Enterprise
OEM warranty claims workflow	built in	none	none
Queue-position customer tracking	yes	map link only	map link only
Verified phone agent	included	paid add-on	add-on
Where your customer list lives	your server	theirs	theirs
Software cost, three techs	$0/mo	$150–350/mo	$750–1,200/mo

Self-hosted means a small server you own — about $25/month — and no per-seat pricing as the crew grows. It also means the data is yours: no vendor holds your customer list, and nobody raises your rent because you added a truck.

Built the unglamorous way

2,448tests, run on every change

0third-party dependencies

append-onlyaudit chain, verified at backup time

No frameworks to age out, no packages to be abandoned, no tile vendor watching your customers' addresses. Standard library only. Backups verify the audit chain while they run, because a backup of a corrupt record just preserves the corruption.

Written against real failures: a $50 no-show from a committed window nobody compared, eighteen contacts whose phone numbers were saved in a field the SMS gateway never reads, a claim closed without the mileage line that was already approved.